Housekeeping turns dirty rooms back into sellable ones. The Housekeeping page is built around what to clean first.
Reading the page
- Priority queue — dirty rooms whose next guest arrives today. These always come first.
- Dirty by floor — everything else that needs turning, grouped so attendants can work a floor at a time.
- Clean & ready and maintenance sections round out the picture.
Marking rooms
- Finished a room? Press Mark Clean — it becomes sellable immediately.
- Found a problem (stained carpet, broken lamp)? Mark it Maintenance or report a work order (next topic) so the front desk stops selling it.
- Only clean rooms carry a Mark Dirty button. Occupied rooms are not on this page at all — they show in the In-House tile and nowhere else. To correct an occupied room after an unexpected departure, open Room Management → that room and change the status there.
Rooms you cannot release
Marking a room Clean or Available puts it back on sale, so the system checks
one thing first — but only for a room you had already taken out of service. If its status is Maintenance or Out of Order, does it still have an open work order?
- If it does, the release is refused and you are told to resolve the work order first — housekeeping cannot
clean away a broken aircon.
- Resolving the work order (Maintenance topic) is the way out, and resolving offers to release the room in
the same step.
- A room merely flagged maintenance with no work order behind it releases normally — nothing gets stuck.
Two actions skip your queue
Check-out sends a room to dirty, so it reaches you. But cancelling an in-house guest and undoing a check-in both set the room straight to available: it is sellable again with the last guest's mess still in it, and it never appears in Needs Cleaning — an available room is not listed on this page at all. When the front desk reverses a stay, set that room back to dirty yourself from Room Management.
Clean, then Release — what the difference is
Mark Clean already makes the room sellable; the reservation form treats clean and available the same. Release only moves the room from clean to available, which matters to this page's own Available tile and nothing else — the Dashboard and Room Rack count them together. Nobody is blocked from selling a room you left at clean.
For a printable morning worksheet (due-outs, stayovers, due-ins by floor with a tick column), managers use
Reports → Housekeeping Turnover.