The Point of Sale sells everything that isn't the room: food, drinks, laundry, services. Every sale is either paid on the spot or added to a guest's bill.

The two kinds of sale

• Direct sale — the customer pays now (cash, GCash, etc.). Done; it lands in your shift's takings.
• Charge to room — pick the in-house guest instead: the sale becomes a folio charge on their reservation and they pay at checkout.

Ringing up a sale

1. Open Point of Sale (Operations group) — that page is the day's takings and recent sales. Press New Sale to actually ring one up.
2. Step 1 on that screen is how to settle: Direct or Charge to Room. Pick it first — charging to a room needs the guest.
3. Step 2 is the products: tap to build the cart, or Add Custom Item for something with no product entry.
4. Confirm. Remember: an open shift is required, like all money actions.

Receipts

A Direct Sale is issued an official receipt (OR) number on the spot, out of the same single BIR-registered series the front desk uses for reservation payments — one continuous sequence for the whole hotel, so numbers never collide. A Charge to Room gets no OR: nothing has been paid yet, and the payment that settles the folio at checkout carries the receipt. Both kinds appear in the BIR Sales Book & VAT register.

There is no undo

Once you confirm, the transaction is final — check the cart first.

• Charged to room — every cart line became its own folio charge, so the fix is to remove the wrong lines from the folio on the reservation. The POS transaction itself stays on record, so the POS screen and the folio will disagree.
• Direct sale — nothing in the system reverses it, and its OR number is spent. Escalate to your supervisor and write it into the shift handover notes.