Every peso that moves through the front desk is tied to a shift. If you try to check a guest in or record a payment and the system refuses — this is almost always why.
The rule
Non-admin staff must have an open shift before the system accepts any write action
(check-ins, payments, POS sales, status changes). Reading pages is always allowed.
How to work a shift
- Open Shift Log (Operations group) and press Start Shift.
- Count the cash float in your drawer and enter it as your opening cash.
- Work normally. Your shift summary counts every payment, sale and check-in recorded while it was open — it goes by the clock, not by who was signed in, so anything a colleague records inside your window lands on your report and your drawer.
- At the end, press Close Shift and enter the counted closing cash.
Why it matters
- The difference between expected and counted cash is your over/short — it feeds the Cash & Shift Variance report managers review.
- Closing without a cash count is flagged on that report, so always count before closing.